REPUTATION ANALYTICS
Hotelwee Reputation Analytics is an AI-powered solution designed for hotels. It helps streamline guest feedback handling and improve overall customer experience.
KEY FEATURES
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AI Sentiment Analysis: Analyze guest feedback to identify positive and negative trends
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AI Suggestions: Recommend operational changes based on review insights
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Task Automation: Generate tasks for staff to address issues
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Multilingual Response Generation: Uses AI to create replies in 150 languages
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Dashboards: Generate visual dashboards to track the guest journey, key experience elements, OTA channel performance, language preferences, and country-specific insights.
REVIEW INSIGHTS
Hotelwee aggregates guest reviews from multiple Online Travel Agencies (OTAs) into a single platform. Using AI-powered sentiment analysis, hotels can easily identify positive and negative feedback. Hotelwee also generates personalized responses in over 150 languages, enabling global engagement with guests.
DASHBOARDS & SUGGESTIONS
Visual dashboards help hotels identify both strengths and areas for improvement. Powered by AI, Hotelwee analyzes guest reviews to recommend operational changes and automatically generates actionable tasks for staff to address key issues.