Pain Points of Guest Journey
Hotel employees spend an inordinate amount of time and energy reading and responding to guest reviews in multiple Online Travel Agency (OTA) systems.
High Turnover and Resource Shortage
Increased Workload to Respond to Guest Reviews
Team Collaboration in Manual-base
More Time for Day-to-day Work and Less Time for Future Improvement
Solutions in Reputation Management
Hotelwee helps to improve the guest experience through AI Chatbot, AI Dashboard, AI Recommendation, and AI Task Management.
All-in-one Review Solution
Hotelwee aggregates customer reviews from multiple OTA systems. Hotel staff enables to connect with customer feedback in a single channel.
Multiple Language Support
Hotelwee generates customer feedback draft in multiple languages. Hotel staff enables to use the draft itself or adjust the content without the extra efforts.
Hotelwee generates dashboard based on sentiment analysis and identifies which guest reviews to respond. Hotel staff enables to check the guest reviews in order of priority.
Hotelwee generates feedbacks in multiple languages. Hotel staff enables to run feedback generation in 10 languages and request a manager approval for submission.
Hotelwee identifies and generates improvement tasks based on the result of sentiment analysis. Hotel staff enables to collaboratively improve the customer experience.
AI Chatbot Support 24x7
Hotelwee provides personalized chatbot support 24x7 in 10 languages. Hotel manager enables to support their guests in multiple language even during the night shift.
Bring together all the feedback from your guests and evaluate it with 8 different metrics.
Track your hotel's reviews on major travel sites like RakutenTravel, Ikkyu, Booking.com and Google.
The most intelligent AI engine in the market can interpret the connotations of review content
Smart connotation can facilitate quicker recognition of negative and positive words and sentences.
Generate appropriated responses for difficult reviews
Utilizing its AI engine, Hotelwee can produce suitable and proficient draft responses, thus allowing for the faster and more effective posting of replies.
AI Chatbot is available on the hotel web site. Guests can get recommendation for a restaurant, local attraction, or room services 24x7.
Create dashboard for customer insights based on collected data from OTAs and CRM. It allows hotels to improve hotel services and staff workload.
AI suggests which customer reviews to respond to and generates responses in 10 languages. It allows hotels to improve reputation.
AI Task Mangement
AI proposes improvement points based on guest reviews. Employees enable to improve the guest experience through collaborative task management.
Smart Reputation Platform
has been released!
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