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All Your Guest Communications
in One Collaborative Platform
Facing Following Challenges?
Hotel staff handles thousands of inquiries from traditional communication channels such as email, phone and fax. These are not for team use, lowering staff performance.
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No Team

Collaboration

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Inefficient Assignment

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Missed Timely

Response

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Data

Scattered

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Error Prone

Processes

Our Services
Hotelwee aggregates guest inquiries and reviews from traditional communication channels into one platform.  
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LinnQ

LinnQ aggregates inquiries from any communication channels into one platform to rebuild task management

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Reputation

Reputation integrates guest reviews from Online Travel Agents and Survey to deliver insights

Transform Your Staff Experience
Current Experience
New Experience
Solutions
Reputation

AI Scores and Dashboard

Hotelwee Reputation produces AI Scores and a Dashboard derived from sentiment analysis of authentic guest reviews.
 

Multiple Language Support

Hotelwee Reputation translates and generates customer feedback in 100 languages, allowing hotel staff to utilize or modify the content effortlessly.

AI-generated Responses

Hotel staff can facilitate the generation of responses in 100 languages and seek managerial approval before submission.

AI Analytics and Insights

Actionable insights are generated from genuine guest feedback, empowering staff to collaboratively enhance the guest experience.

LinnQ (under development)

AI Agent

LinnQ AI Agent analyzes and prioritizes your emails, and links them to staff tasks within LinnQ.  It helps staff generate email responses and translate them in different languages.

In-Room Orders

By using QR codes, guests can make inquiries from their rooms at any time.  

AI Chatbot helps answer repetitive questions in multiple languages.

AI Assistance

​LinnQ AI solution can provide a step-by-step process for staff based on the Operating Procedures.  

Work Collaboration

Staff can share tasks, ask questions, and exchange tips across the team.  Managers can grasp the up-to-date status.

Impact and Benefits 
Our partners have seen remarkable improvements in operational efficiency, employee collaboration, and shorten resolution time. 

Operational Efficiency

Centralized guest reviews ensure no responses are overlooked.  AI Assistant boosts operational efficiency and enhances service quality.
 

Multilanguage Handling

AI generates responses in 100 languages.  We will implement browser translation, allowing for direct translation and response generation on the browser.

Team Work Enhancement

Staff can share the tasks and collaboratively participate to the service improvement activities. User friendly screens allow part-time workers operating immediately. 

Effective Improvement

Hotelwee visualize guest reviews as AI scores, the key points for service improvement are immediately apparent. Effective promotional activities can be executed.

Personalizing Services

AI generates personalized responses.  Offering personalized responses helps to sustain and enhance guest satisfaction.
 

Available 24/7

Hotelwee Reputation Management is available anytime, anywhere, 24/7.


 

Our Customers

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Implementation Steps

01

Meeting & Demo

Understand your requirements and schedule.  Deliver the product demo.

02

Contract

Sign a contract online.

03

Setup

We will setup a platform for your facility.  Allow us to spend 1 -2 weeks.

04

Day1

Hotelwee is available for use.  Our customer success team delivers a training session.

Customer Support
Our customer success team will regularly assist with your operations.  Your feedbacks will be considered for future functionality enhancements

Contact us any questions by phone or email.

   Phone:  +81-3-6773-5604 

   Email:   contact@hotelwee.com

Pricing

Different pricing plans available based on the size of your facilities.  Contact us to learn more.  Ready to unlock the benefits of Hotelwee in your hotel operations?

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